Déclaration de confidentialité

When do we process your personal data?

We process your data when you:

  • Request a quotation;
  • Make a booking with us;
  • Make use of our services;
  • Subscribe to our newsletter;
  • Visit our website (cookies).

What data do we collect?

We may process the following types of data:

  • Name, address, and place of residence;
  • Email address and telephone number;
  • Details of fellow travellers;
  • Passport number (if required for tourist tax purposes);
  • Payment details;
  • IP address and click behaviour (via cookies).

For what purposes do we use this data?

We use your data for the following purposes:

  • To process bookings (legal basis: performance of a contract);
  • To contact you about your trip (legal basis: legitimate interest);
  • To complete your registration (legal basis: performance of a contract);
  • To send you newsletters (legal basis: consent);
  • To comply with legal obligations (e.g., tourist tax);
  • To improve our website (legal basis: consent for cookies).

Sharing with third parties

We only share your data with third parties involved in the performance of your trip, such as accommodation providers or equipment hire companies. These parties process your data on our behalf and in compliance with the GDPR. Where data is processed outside the European Economic Area, we ensure appropriate safeguards are in place.

Security

We implement appropriate technical and organisational measures to protect your data against loss or unlawful processing. This includes restricted system access, password policies, and encrypted communications (SSL/HTTPS).

Retention periods

We do not keep your data longer than necessary for the purpose for which it was collected. In most cases, we retain your data for up to 7 years after your last booking, unless a longer retention period is required by law (e.g., for tax purposes).

Your rights

Under the GDPR, you have the following rights:

  • Right of access to your data;
  • Right to rectification;
  • Right to erasure (‘right to be forgotten’);
  • Right to restriction of processing;
  • Right to data portability;
  • Right to object to processing;
  • Right to withdraw your consent (e.g., for newsletters).

You can exercise your rights by contacting us using the details below.

Cookies

Our website uses cookies. In our cookie policy, we explain which cookies we use and for what purposes. You can delete or block cookies at any time via your browser settings.

Contact details

Wens Chalets B.V.
Amsterdamsestraatweg 45B
1411 AX Naarden
The Netherlands

Tel: +31 (0)35 543 66 77
Email: info@wens.nl

Company Registration (KvK): 32070617

If you have any complaints about how we handle your data, you can also contact the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl.